General FAQs

General FAQs

What is Jabbakam?

Jabbakam is a cloud-based, online video surveillance and security system that allows people to network IP cameras together and communicate, discuss and share video footage either privately or via the network forums. Jabbakam allows you to manage your camera online 24/7.

You can use Jabbakam to set up alerts so that you know whenever new footage is recorded and you can use Jabbakam Monitoring to check that your camera is recording properly at all times – if it goes offline we’ll let you know via your chosen alert method.

What are IP cameras?

IP cameras are cameras that use something called “Internet Protocol.”

This means that the camera is able to connect directly to the Internet without being connected to a computer and upload footage – unlike regular webcams, video cameras or digital cameras.

IP cameras allow Jabbakam Users to access their camera via the Internet from their computers or smartphones as it records camera activity.

Do I need a camera to use Jabbakam?

You don’t have to have a camera to use Jabbakam – anyone can sign up for free to explore the public camera networks, but you will need a camera and service plan to access Jabbakam’s most exciting features and to get the most out of your Jabbakam experience.

With a Free Account you have access to limited Jabbakam functionality.

Where can I get an IP Camera?

Glad you asked. We sell the Jabbakam IP Camera directly from our website – it has the features you need, is easy-to-use and inexpensive.

Can I use other IP camera brands with Jabbakam?

The Jabbakam system is also compatible with most Y-Cams and Axis Cameras.

Jabbakam Camera FAQs :

Do I need a computer to configure the Jabbakam Camera?

No, you simply need to plug the Jabbakam Camera into your router and that’s it.

Is the Jabbakam Camera wireless?

No, the Jabbakam Camera is not a wireless camera, you will need to connect it directly to your router via the network cable. If you want a wireless camera, Jabbakam is compatible with both Axis and Y-Cam cameras who do offer wireless models.

Is the Jabbakam Camera suitable for use outdoors?

No, the Jabbakam Camera is for indoor use only. If you need an external camera, the Y-Cam Bullet is highly recommended.

Do I need to set up Dynamic DNS and port forwarding for my camera to work with Jabbakam?

No. We have tried to make Jabbakam as simple as possible to set up, so you won’t need to mess about with your router’s settings.

Jabbakam Service and Account FAQs :

How do I view my recorded footage?

All footage captured by your camera is uploaded into your personal Inbox within your Jabbakam Account. When you log into Jabbakam, you will have access to this Inbox. From here you can review, save, delete, label, flag, share, download and append notes to each clip.

Can I have multiple cameras under my Jabbakam Account?

Yes, you can have as many cameras as you want within your Jabbakam Account. Please note that each camera will require its own monthly Service Bundle.

Do I have to purchase a Service Bundle for each camera?

Yes, each camera under your Jabbakam Account will require its own Service Bundle.

How do Alerts work and what do they cost?

Jabbakam Alerts can be setup to notify you by email, SMS or MMS whenever footage is recorded by your camera.

Email Alerts are free with your Monthly Service Bundle. SMS Alerts cost 10p per message and MMS Alerts cost 20p per message. You can purchase bundles of SMS and MMS Alerts from within your Jabbakam Account for £5, £10 or £15.

What does “Recording Storage” mean? How does it work?

All footage captured by your camera is uploaded as clips into your Jabbakam Inbox. The events in your inbox are stored for the time specified by your recording storage plan. If a clip is older than the recording storage time, it is automatically deleted to make room for newer clips.

If we use an example of 14-day recording storage:

On the 1st June, your camera uploads 20 clips to your inbox. These clips are saved in your inbox for 14 days. In this time you can review them to see if they are of anything important. On the 15th June, the clips uploaded on the 1st are automatically deleted from the system, unless you have moved them into a folder within your inbox.

Can I save a clip for longer than my Recording Storage time?

Yes. If you have an important clip, there are various ways you can keep it beyond the allotted Recording Storage time allowance for that camera. You can either download it to your desktop, you can save it to a folder within your Jabbakam Inbox, or you can email it to yourself. All these methods will save your clip until you actively choose to delete it.

Can I recover a clip after it has been deleted?

Jabbakam has a “trash” system. All deleted clips get moved into your personal Trash folder. Clips are then kept here until the end of the day, just in case you deleted the wrong clip and wish to recover it. At the end of each day, the trash is automatically emptied, and all clips in there are permanently deleted. Once they are permanently deleted there is no chance to recover them.

How is my data stored on Jabbakam?

Data is securely stored on our Jabbakam Servers with multiple levels of validation and authentication.

This means that only you, or the people you give explicit permission to access your data via alerts and networks will have access to it.

Raw footage, however, is not accessible; footage can only be viewed after processing via Jabbakam.

If you share a clip via Facebook or Twitter, etc. it is important to understand that whatever you share will be publicly viewable according to your privacy settings on those sites.

Is Jabbakam concerned about the privacy and security of my data?

Jabbakam User’s data security and privacy is high on the list of Jabbakam priorities.

As technology evolves security risks do too. To combat the ever-changing security challenges online, we make it a priority to keep the lines of communication with our users wide open. As a Jabbakam User you can email us to ask us your questions, voice concerns or to alert us to any problems you encounter while using Jabbakam. We will respond to you in a serious, timely, and professional manner.

Jabbakam Networks FAQs :

How do Jabbakam Camera Networks work?

One of the most powerful features of Jabbakam is that it allows users to create networks of cameras.

Jabbakam Networks allow multiple cameras to be grouped together to form a network. A network can consist of just two cameras shared, for example, between two next door neighbours looking to keep an eye on each others’ homes or it can consist of 1000 cameras shared between car collectors the world over wanting to share and compare their Aston Martins and Corvettes.

I run a neighbourhood watch, can I share my camera with the other members?

Yes. Jabbakam is a flexible surveillance tool that can be used for neighborhood watch and other community projects. Neighborhood watch systems are one important way that Jabbakam and IP camera technology can be harnessed to benefit communities.

Do I need a camera to be part of a Jabbakam Network?

It depends on the network. The administrator who sets up a Network can choose if they only want members with cameras to join, or if they will also allow members without cameras. You can sign up for free to Jabbakam without a camera if you just want to browse and look for public networks to join.

Can anyone join my Network?

This depends on how you set your Network up. There are three levels of privacy for networks:

  • Public – these networks are visible on the network map and can be found via the browse and search functions and all Jabbakam Members are free to join.
  • Private – these networks are also visible on the network map and can be found via the browse and search functions, but in order to join these networks Jabbakam Members must send request to the network administrator to ask to join.
  • Hidden – as the name suggests, these networks are not visible on the network map, browse or search functions. Members must be formally invited by the Network Owner before they can join.

CMTV FAQs

How is Jabbakam and CMTV different from traditional video surveillance or CCTV?

Traditional CCTV (closed circuit television) is the widely-used analog and sometimes digital video surveillance system found in malls, shopping centers, and on busy streets around the globe. CCTV is typically installed and monitored by an organization or authority that manages and owns the rights to footage generated.

CMTV stands in contrast to the unwieldy, expensive CCTV-based systems which cannot be as efficient or as effective as a system like Jabbakam. With Jabbakam, the community, whether it be a neighborhood watch network or a group of wildlife enthusiasts, are in charge of the recorded data.

Jabbakam requires virtually no effort to setup and the data is lightweight, taking up almost no space. It is significantly less expensive, more flexible and more effective than traditional CCTV. IP cameras on Jabbakam only record the footage Jabbakam Users need – nothing they don’t.

What is CMTV?

CMTV or “community-monitored television” is a new concept in video surveillance and security. The idea behind CMTV is that the community is in control of its security concerns. We see CMTV as a natural evolution from neighborhood watch.

Jabbakam, as part of the CMTV movement, operates with the idea that communities understand their needs implicity and better than anyone outside of those communities.

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